An Assessment of Quality of Care in Inpatients of Multi-Speciality Hospital By Patient Satisfaction Tool
Keywords:
Inpatient, Multispeciality hospital, Patient satisfaction.Abstract
Background: Hospital being major organization in healthcare provider, its quality assessment can be done by important tool which is patient satisfaction. As in our study this multi-speciality hospital being a new and this type of evaluation never been done which carry great value for healthcare analysis. Objectives:To study patient satisfaction in terms of all health care facilities provided by medical, nursing and supporting staff of the hospital and assess impact of demographic profile on patient satisfaction.Methods: An observational study done over the period of 3 months. A semi -structured questionnaire was designed to examine several aspect of hospital care. Various specialties of indoor patient departments (IPD) were included.Results:A total of 104 respondents with mean age was 47.3, male (57.7%) outnumbered the female (42.3%).Amongst 3 category of grading, satisfaction with Doctors care mean found was 3.0, with nursing care 2.97 and with hospital environment 2.93. 95(91.3%) of respondents answered “yes†for recommendation of hospital to others. Compiling the whole analysis in scoring system, 83.7% of respondents come out with 100 score shows98.1% have overall higher rate of satisfaction. Difference of scoring in relation to age and gender, P value was 0.9212 & 1.0 which was statistically not significant. Conclusion: Majority of respondents were satisfied with doctor’s care, nurse care and hospital services. The only thing which dissatisfied minority of people was treatment fee. Considering overall satisfaction scoring majority of people come out with score 100. There is no statistically significant influence of age and gender on scoring pattern.
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