To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients
To Evaluate the Level of Satisfaction in Relatives of Intensive Care Unit Patients
DOI:
https://doi.org/10.70284/njirm.v9i1.1863Keywords:
Patient relatives; Patient relative satisfaction; Intensive care units; Professional-family relations; Patient satisfaction; Health service evaluationAbstract
Objectives: To observe the level of satisfaction in relatives of an intensive care unit patient. To access feedback of communication and counseling given to the critical patient’s relative. To recommend to the respected hospital about the improvement when dealing with relatives of the critically ill patients in intensive care units. Method: A descriptive survey was carried out in the intensive care unit of Private Institute, in central India. This survey was carried out from November 2016 to December 2016.The Institute has 60 bedded ICU divided in to Surgical ICU, Medicine ICU, Pediatric ICU, Neonatal ICU and the Septic ICU. Voluntary consent obtained from the first degree relative of patient older than 18 years and with a minimum of 24 hr stay in the mentioned unit to give unbiased feedback. The interviewers were not the part of treating physician or department and same was also informed to patient’s relatives. Participation in this study was voluntary and confidential. Only a single relative of each patient was interviewed for each. The sample size included all the first degree relatives of ICU patients who have been admitted in the ICU in the month of November 2016 to December 2016. Johnson’s 14- question modified version of the Critical Care Family Needs Inventory was used to evaluate satisfaction of family members. EPI-INFO7 software was used to evaluate the data. Results: Ninety three relatives were interviewed with the mean age of 44 years of which 68.47% were male. A significant number (94.62%) of relatives felt that the best possible care was given to patients and hospital personnel pay attention to patients. The questions with lower percentiles of satisfaction were those stating that family members believed that someone in the intensive care unit had shown interest in their feelings (32.26%) and that a healthcare professional had explained how the intensive care unit equipment was used (35.48%). Conclusions: Most family members positively evaluated the intensive care unit professionals in the questions related to communication, attitude and patient care. However, there was a lower level of satisfaction in the questions related to the intensive care unit professionals' ability to relieve family members.
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