The mediating effect of flexible work arrangements, online wellness social responsibility and employee subjective well-being in the retail sector in South Africa

Abstract

Introduction

Two years post pandemic, there have been changes in work arrangements to allow for a greater degree of

adaptability. Flexible work arrangements in the retail sector are considered to be a practical advantage that

mostly focuses on managing employees' workload, rather than being specifically intended to enhance their

subjective well-being. However, when it is logistically and operationally viable, flexible work arrangements

(FWAs) may provide benefits to both employees and the organization.

Purpose

The study aims to determine the mediating effect of flexible work arrangements on, online wellness, social

responsibility and employee subjective well-being in the retail sector in South Africa.

Methodology

A cross-sectional quantitative study was conducted among head office associates at an anonymous organization

referred to as “Company X ”. A total of 1,500 online questionnaires were distributed to employees via Google

Forms. The data analysis was performed using the SPSS PROCESS macro to evaluate the association between

online wellness social responsibility, flexible work arrangements, and subjective wellbeing.

Results

Results suggest that there was no mediating effect of flexible work arrangements on the association between

online wellness social responsibility and subjective well-being. Therefore, the subjective well-being of

employees cannot be solely attributable to flexible work arrangements.

Conclusion

The research advocated prioritizing social accountability above social duties. This involves integrating employee

well-being, organizational operations, and corporate social responsibility (CSR). Hence, establishing a robust

business culture and reputation.